Frequently Asked Questions

Friends For Life is a rewards program for pet owners just like you. For all the benefits of the program, click here

You can sign up online here You can also sign up in store at Petbarn, City Farmers, or at a Greencross Vets clinic.
You can earn and redeem rewards points on all transactions in Petbarn and City Farmers stores, Petbarn online and Greencross Vets.

  • To find a Petbarn store near you, click here.
  • To find a City Farmers store near you, click here.
  • To shop Petbarn online click here.
  • To see a list of participating Greencross Vets, click here.

Not at all. Friends For Life is an entirely free program that runs for the benefit of our loyal pet parents.

Depending on which tier you’re in, as a ’Friends for Life’ member, you’ll earn 10 (Silver), 12 (Gold), or 14 (Platinum) points for every dollar spent. Occasionally we have promotions awarding bonus points for purchasing a specific item or service which will boost your points balance further.

Sure. Click here to see what you can expect as a Silver, Gold or Platinum member.

You sure do! We’ll give you points for every single dollar you spend, even if a discount has already been applied.

Friends For Life members earn a $10 voucher for every 6,000 points accrued. Points expire every 365 days from the date of purchase and $10 rewards vouchers expire 8 weeks after they have been awarded.

Your $10 loyalty voucher will be automatically issued once your points balance reaches 6,000 points and will remain on your membership profile. Once awarded, you can choose to use it  in a Petbarn or City Farmers store, Petbarn online, or at Greencross Vets clinics. Remember, $10 loyalty vouchers expire after 8 weeks, so don’t forget to redeem your rewards!

Sure. Click here to see what benefits you have access to as a Silver, Gold or Platinum member. The higher the tier the more benefits you unlock. You can access your benefits from the moment you join the Friends for Life rewards program

You sure can! Visit, and register your online account (if you don’t already have one).

You can use your voucher anywhere with the ‘Friends For Life’ program, that is, in any Petbarn or City Farmers store, at Petbarn online, or in Greencross Vets clinics.

Sorry, no. $10 vouchers must be spent in a single transaction.

You can update your details on this website, in store, at Petbarn online, or in a Greencross Vets clinic. You can also send us an email at

When you buy your preferred dog or cat food, you’ll instantly be rewarded with 15% discount to redeem on your next food purchase in the following calendar month.

You don't have to purchase the same product each time to qualify. Your monthly discount can be earned and redeemed across any wet & dry dog or cat food.

Please open your last email and use the “unsubscribe” link on the bottom of the email. If you have any further issues, please email Please note: if you unsubscribe you will no longer receive special discount vouchers, offers and invitations to exclusive events.

You no longer need a card. Staff can look up your details by mobile number or email address at the time of transaction and don’t require a membership card.

HPP members can easily accrue points on their transactions, including membership payments, by joining Friends For Life. It’s a great idea to sign up.

There has been an error.

We apologize for any inconvenience, please return to the home page or use the search form below.