Terms and Conditions

18/12/2017 Please note we have updated our Pet ID Tag terms & conditions.

OUR BRANDS

Greencross Limited (“Greencross”) operates one of Australasia’s largest integrated pet care businesses, operating specialty retail stores and vet clinics.  Across Australia, Greencross has a number of retail stores trading under the Petbarn and City Farmers brands.  Petcare products are also available for purchase at Greencross Vets clinics.

We value our customers and wish to consistently reward them through our Friends For Life loyalty program (“Program”) whenever they purchase from our participating Petbarn and City Farmers retail stores and participating Greencross Vets clinics.

 

FRIENDS FOR LIFE PROGRAM

  1. These Terms and Conditions apply to each customer who is a member of the Program (each a "Friends For Life Member").
  2. Only natural persons resident in Australia can be Friends For Life Members. Program membership cannot be held jointly.
  3. Greencross may refuse any application for membership in its sole and absolute discretion.
  4. By completing an enrolment form; by providing verbal consent to participate in the Program as a Friends For Life Member; or by claiming a benefit or reward under the Program, a person will be taken to accept these Terms and Conditions (as amended from time to time) and agree to be bound by them.
  5. PRIVACY COLLECTION NOTICE: Greencross (or agents acting on its behalf) collects personal information from Friends For Life Members to administer the Program, to properly account for accrued points and other benefits, and for direct marketing.  If personal information is not provided, customers may not receive all of the benefits and rewards of the Program (and, in some cases, customers may not be eligible to participate in the Program).  Personal information may be provided to delivery service providers, manufacturers, suppliers, distributors, marketing and communications agencies, data analysts and IT services providers.   Personal information will also be disclosed to overseas recipients (who are likely to be located in the USA, Singapore and New Zealand) to support the management of the Program.   The Friends For Life Program Privacy Policy available at friends-for-life.com.au/privacy-policy includes information about how a Friends For Life Member may access and correct his or her personal information or make a complaint about privacy.
  6. By completing an enrolment form or providing verbal consent to participate in the Program as a Friends For Life Member, a person consents to Greencross (and its agents and contractors) using and disclosing their personal information for the purposes of direct marketing of goods and services. Direct marketing communications may be made by email, SMS, push notifications, social media, or by regular post.  A Friends For Life Member may “opt out” of direct marketing communications at any time by contacting Greencross on (07) 8595 3333 or by emailing info@friends-for-life.com.au.

POINTS SYSTEM

  1. Friends For Life Members will only accrue points on purchases of goods and services from participating Greencross brands and suppliers and from Greencross’ commercial partners (participating in the Program from time to time). Points can only be accrued on purchases of goods and services at participating Greencross businesses, including participating Petbarn retail stores; participating City Farmers retail stores; participating Greencross Vets clinics; the Petbarn online store; and on purchases of goods and services from Greencross’ commercial partners (participating in the Program from time to time).
  2. Points are not transferable and have no cash or monetary value.
  3. Points are calculated on the purchase price of qualifying purchases (inclusive of GST) rounded down to the nearest dollar.
  4. There are 3 tiers in the Program: ‘Silver’, ‘Gold’ and ‘Platinum’. Friends For Life Members are eligible to move up, and required to move down, tiers based on their qualifying purchases (in accordance with the table below). A ‘Silver’ Friends For Life Member will be awarded ten (10) points for every dollar spent; a ‘Gold’ Friends For Life Member will be awarded twelve (12) points for every dollar spent; and a ‘Platinum’ Friends For Life Member will be awarded fourteen (14) points for every dollar spent on qualifying products or services. Points expire 365 days after the date on which they were awarded. Points cannot be claimed retrospectively.
  5. Purchases made via ebay at Petbarn_official do not earn Friends For Life points. Friends For Life points are only available on transactions made at Petbarn and City Framers stores, Greencross Vets or purchases made online via the Petbarn website: www.petbarn.com.au.

 

Silver Gold Platinum
Points earned per dollar spent 10 12 14
Annual spend per year $1 to $549 $550 to $1,099 $1,100+
Points expiry 365 days 365 days 365 days
  1. When a Friends For Life Member obtains a refund or reimbursement for charges previously incurred (for example, for returned goods or services), the points previously accrued for that purchase will be reversed and/or cancelled.
  2. Greencross may adjust a Friends For Life Members’ points balance in the event of an incorrect accrual (whether due to Greencross’ error or otherwise).

 

FREQUENT FEEDER PROGRAM

  1. Friends For Life Members are eligible to participate in the Frequent Feeders Program. When a Member purchases four (4) bags of the same brand of any participating super premium dry dog or cat food (whether in one purchase or in subsequent purchases) at a participating Petbarn or City Farmers retail store or via the Petbarn online store, the Member will receive a bonus allocation of points calculated as the total purchase price of the four (4) qualifying purchases multiplied by the bonus point allocation advertised by Greencross for the Frequent Feeders Program at the relevant time.  For example, a bonus point allocation of thirty (30) means that the Friends For Life Member is entitled to receive a bonus allocation of thirty (30) points per dollar spent.  Qualifying purchases must be bags over 1kg.  Participating brands are specified on the Friends For Life website (friends-for-life.com.au).  The Frequent Feeders Program does not apply to purchases at Greencross Vets clinics.
  2. A member must purchase the four consecutive bags of participating super premium dry dog or cat food within a 365 day period. That is, the first and fourth bag must have been purchased within 365 days.

 

LOYALTY DOLLARS AND OTHER BENEFITS

  1. When a Friends For Life Member accumulates 6,000 points, that Friends For Life Member will receive a store credit to the value of $10.00 (“Loyalty Dollars”). Loyalty Dollars expire after a period of 8 weeks from the date upon which the credit was issued. Loyalty Dollars are redeemable for qualifying products and services at participating Petbarn or City Farmers retail stores; at participating Greencross Vets clinics; or in the Petbarn online store. Loyalty Dollars must be redeemed in full in a single transaction. Change or part credit will not be offered if the full Loyalty Dollars value is not redeemed.
  2. Loyalty Dollars may only be redeemed by the Friends For Life Member personally. Loyalty Dollars are not transferrable and are not redeemable for cash (or other value, such as gift cards).
  3. Greencross may make other benefits and rewards available to Friends For Life Members from time-to-time (whether generally or specifically to particular Program tiers). The benefits and rewards available to Friends For Life Members from time-to-time will be specified on the Friends For Life website (friends-for-life.com.au).  Such benefits and rewards may be withdrawn, amended or substituted from time to time.  Unless otherwise specified, benefits and rewards are not transferable and are not redeemable for cash.  Benefits and rewards cannot be used in conjunction with any other offer or at the same time as other benefits in the program.
  4. Friends For Life Members may also be given the opportunity to receive offers, special discounts and enter into competitions (“Offers”). Offers are subject to further terms and conditions, the details of which will be available at the time of each Offer.  Offers may be communicated by email, SMS, push notifications, social media, or regular post.
  5. Discounts made available for Friends For Life Members from time-to-time apply only to full-priced items sold by participating Greencross businesses and are not available in conjunction with any other offer, unless otherwise specified.
  6. Greencross may make additional benefits and rewards available to certain Friends For Life Members (“Friends For Life Plus Members”). Friends for Life Plus Membership is granted by invitation from Greencross (in its absolute discretion).  Friends For Life Plus Members will be entitled to receive a discount of 5% off all qualifying purchases of super premium dry dog food or dry cat food from participating brands (in addition to the fourth bag bonus point allocation pursuant to the terms of the Frequent Feeders Program). Offer is not valid in conjunction with any other offer online. Benefits and rewards for Friends for Life Plus Members may be withdrawn, amended or substituted from time to time.

 

GENERAL TERMS AND CONDITIONS

  1. Each Friends For Life Member must provide an email address or phone number in order to participate in the Program. However, a Friends For Life Member may “opt out” of direct marketing communications at any time by contacting Greencross using the contact details below.
  2. A Friends For Life Member may cancel his or her membership at any time by notice to Greencross at the contact details below. In the event of cancellation, all accrued points, Loyalty Dollars, and other benefits and rewards will be automatically cancelled and forfeited.
  3. Any failure by a Friends For Life Member to adhere to these Terms and Conditions may result in termination of a Friends For Life Member's membership in the Program and the automatic cancellation and forfeiture of accrued points, Loyalty Dollars, and other benefits and rewards.
  4. Greencross may terminate the Program at any time. In the event of termination of the Program, Greencross will notify Friends For Life Members of the termination of the Program. All accrued points, Loyalty Dollars, and other benefits and rewards must be redeemed within 8 weeks of the date of termination. All accrued points, Loyalty Dollars and other benefits and rewards which are not redeemed will be forfeited.
  5. Greencross will use reasonable endeavours to transmit notices relevant to the administration of the Program to each Friends For Life Member in accordance with his or her communications preferences. Any notice will be deemed to have been given if posted to the mailing address or emailed to email address last notified by the Friends For Life Member. Each Friends For Life Member is responsible for advising Greencross of any change to their contact details or communications preferences.  Greencross will not be liable for an accidental failure to deliver (or the non-receipt of) a notice.
  6. Greencross will not be liable for any disruption to the Program or any delay in providing, or inability to provide, any of the benefits of the Program which is caused by circumstances beyond the control of Greencross (including but not limited to strikes or industrial disputes, acts of God, flood, weather, aircraft unserviceability or unavailability, war or civil disturbance).
  7. All Friends for Life loyalty cards (“Friends For Life Cards”) remain the property of Greencross. Greencross is not responsible for stolen or lost Friends For Life Cards.  Friends For Life Cards cannot be used as a credit or charge card.
  8. Any questions regarding the Program may be referred to the store manager of a participating Petbarn or City Farmers store or the Practice Manager of a participating Greencross Vets clinic. Questions may also be directed via www.friends-for-life.com.au.
  9. Any claimed discrepancy in relation to accrued points must be notified in writing by the Friends For Life Member to Greencross, together with a legible copy of any relevant proof of purchase (e.g. a tax invoice). In the case of dispute, the decision of Greencross will be final and binding.
  10. To the fullest extent permissible by law, Greencross will not be liable for any loss suffered by a Friends For Life Member arising in connection with their membership in the Friends For Life Program. Nothing in these Terms and Conditions is to be read as excluding, restricting or modifying the application of any legislation which by law cannot be excluded, restricted or modified or limiting the rights of any person under the Australian Consumer Law.
  11. Any dispute regarding eligibility to participate in the Program; accrual or redemption of points; eligibility for any benefit or reward; or any other dispute which arises in connection with a Friends For Life Member's participation in the Program will be determined by Greencross in its sole and absolute discretion.
  12. These Terms and Conditions may be changed, amended or varied at any time by Greencross without giving a reason by giving notice to Friends For Life Members. Without limiting any other means of giving notice, Greencross may give notice of an amendment to these terms and conditions by publishing a notice on the Friends For Life website (friends-for-life.com.au).

 

CONTACT DETAILS

  1. The Friends For Life Loyalty Program is administered by Greencross Limited ABN 58 119 778 862. Greencross can be contacted at:

Address: Level 1, Unit 6, 372 Eastern Valley Way, Chatswood, NSW 2067

Email: info@friends-for-life.com.au

Phone: 1300 655 896

 

TIER BENEFITS TERMS & CONDITIONS

Free DIY Dog Wash

This offer entitles the Member to one free DIY dog wash. Not valid in conjunction with any other offer. Not redeemable for cash and cannot be transferred or exchanged. Only available in selected Petbarn and City Farmers stores where a DIY dog wash machine is available. Offer valid for twelve months. Visit https://www.petbarn.com.au/services/diy-dog-wash for more information.

 

Gift Voucher for Member Anniversary

The voucher will become available to the member on the day of their anniversary of joining the Friends For Life program. The voucher is valid for 4 weeks from the date of issue. Valid for use in any Petbarn or City Farmers store, Greencross Vets clinic or online at petbarn.com.au. Voucher is not redeemable for cash and cannot be transferred or exchanged.

 

Free Nail Clip at Greencross Vets performed by a vet nurse

Valid for a single use only, for one pet, per household. Not for resale. Voucher cannot be used in conjunction with any other discount, promotion or offer. Voucher is valid for one professional pet nail clip appointment and bookings are essential, please call 1300 GREENX (1300 473 369). Not to be used towards products, medications and/or food purchases. Only valid in Greencross Vets clinics. Voucher is non-refundable and cannot be redeemed for cash or credit. Please note if sedation is required, this will incur an additional charge. Speak to your local Greencross Vets team for more information. Cannot be redeemed at Petbarn Grooming. Offer valid for twelve months.

 

20% off food discount Coupon

To be used on one full priced pet food product purchase. Not valid in conjunction with any other offer. Available in Petbarn and City Farmers stores only. Not redeemable for cash and cannot be transferred or exchanged. Offer valid for 4 weeks from Friends For Life sign up date. This offer can’t be used on vet prescription food range.

 

Price Promise Guarantee

Price Pledge applies to personal shopping for products ranged in Petbarn and City Farmers stores. Value added services such as insurance, grooming, dog-wash, adoptions, etc. are not included. For Price Pledge to take place the customer must be a member of Friends For Life loyalty program with a valid email address. Price matching includes every day and promotional prices from Australian physical stores. We do not price match to online only stores (where they have no physical store network). Price Pledge is applicable to in-store purchases only.

For full terms and conditions visit www.petbarn.com.au/pricepledge

 

Double points on insurance premiums

Petbarn Pet Insurance is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436. Each dollar paid in premiums receive an additional Friends for Life point. Points are awarded on receipt of premium monies. Should an annual policy be cancelled and the premium (or part thereof) is refunded. The corresponding points value of the refunded amount will be removed from the Friends for Life account. Offer valid for twelve months.

For more information visit https://www.petbarn.com.au/services/pet-insurance

 

Free weight and nutrition check at Greencross Vets performed by a vet nurse

Valid for a single use only, for one pet, per household. Not for resale. Voucher cannot be used in conjunction with any other discount, promotion or offer. Voucher is valid for a weight and nutrition assessment performed by a qualified veterinary nurse and bookings are essential, please call 1300 GREENX (1300 473 369). Not to be used towards products, medications and/or food purchases. Only valid in Greencross Vets clinics. Voucher is non-refundable and cannot be redeemed for cash or credit. Offer valid for twelve months.

 

Free night pet hotel (4th night free)

One Free Night at any Hanrob Pet Hotel when you purchase 3 nights stay (4th night free). Facilities are Heathcote, Duffys Forest, Melbourne, Brisbane and Canberra. Subject to availability not in conjunction with any other offer. Offer available exclusively to Friends For Life customers. Not transferrable, non-refundable or redeemable for cash. Not to be used in conjunction with any other offer. To redeem call 1300426762 or via the website. Offer valid for twelve months. www.hanrob.com.au

 

Free Deluxe grooming upgrade

To be used when a full price basic wash is purchased. Not valid in conjunction with any other offer. Not redeemable for cash and cannot be transferred or exchanged. Only available in participating Petbarn and City Farmers stores which offer grooming services. Offer valid for twelve months. Visit https://www.petbarn.com.au/services/petbarn-grooming for more information

 

Free dental check at Greencross Vets

Valid for a single use only, for one pet, per household. Nor for resale. Voucher cannot be used in conjunction with any other discount, promotion or offer. Voucher is valid for dental assessment performed by a qualified veterinary professional and bookings are essential, please call 1300 GREENX (1300 473 369). Not to be used towards products, medications and/or food purchases. Only valid in Greencross Vets clinics. Voucher is non-refundable and cannot be redeemed for cash or credit. Offer valid for twelve months.

 

30% off bedding and housing voucher

Voucher to be used on a singular bedding or housing product. Voucher must be redeemed at the checkout to receive the discount. Limits apply. One use per customer only. Not valid in conjunction with any other offer. Not redeemable for cash and cannot be transferred or exchanged. This voucher can only be redeemed at Petbarn and City Farmers stores in Australia. Offer not available at Petbarn online at www.petbarn.com.au.

 

Free pet ID tag

Voucher to be used on a singular pet ID tag. One use per customer only. Applies to a selected range. Not valid in conjunction with any other offer. Not redeemable for cash and cannot be transferred or exchanged. Can only be redeemed at participating Petbarn and City Farmers stores in Australia where pet ID tags are sold. Offer not available online at www.petbarn.com.au

 

Free dog walk

Voucher to be used on a singular Dog Walk. Limits apply. Subject to Walker availability. One use per customer only. Not valid in conjunction with any other offer. Not redeemable for cash and cannot be transferred or exchanged. Offer available exclusively to Friends For Life members only. To redeem this voucher go to www.petcloud.com.au and at the point of payment enter the coupon code and payment will not be charged.